Effective Date: February 15, 2026
Your privacy is important to Best Buddy Dog Training ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at bestbuddydogtraining.com, use our services, or communicate with us.
Information We Collect
We may collect the following types of personal information:
- Contact information: Your name, email address, phone number, and mailing address, provided when you submit our contact form, enroll in a training program, or create an account.
- Dog information: Your dog's name, breed, age, weight, behavioral history, medical information (medications, special diet), and photos, provided during the enrollment process.
- Payment information: Transaction details processed through PayPal. We do not directly store your credit card or bank account numbers — PayPal handles all payment processing.
- Account information: Your username, password (stored in encrypted form), profile photo, and account preferences when you create a client account.
- Communications: Messages you send us through the contact form, email, phone, or SMS text messages.
- SMS consent records: If you opt in to our SMS messaging program, we collect and retain a record of your consent, including the date, time, method of opt-in, and the phone number you provided.
- Usage information: Pages visited, time spent on the site, browser type, and IP address, collected automatically through standard web server logs.
How We Use Your Information
We use your personal information to:
- Provide and manage dog training services you have enrolled in
- Respond to your inquiries and communicate with you about appointments, scheduling, and training progress
- Process payments for training programs
- Send you SMS text messages if you have opted in (see SMS/Text Messaging section below)
- Maintain your client account and profile
- Improve our website and services
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
SMS / Text Messaging
Best Buddy Dog Training offers an optional SMS text messaging program ("Program") for appointment reminders, scheduling coordination, and program-related client communications. By checking the SMS consent checkbox during the enrollment process on our Website, you provide your express written consent to receive automated text messages from Best Buddy Dog Training at the mobile phone number you provide.
Program Details
- Program name: Best Buddy Dog Training Client Messaging
- Message frequency: Message frequency varies based on your training schedule and program activity. We typically send only a few messages per month.
- Message and data rates: Standard message and data rates may apply. Your wireless carrier's standard messaging and data rates apply to any messages you send or receive. Best Buddy Dog Training is not responsible for any fees charged by your carrier.
- Opt-out: You can stop receiving text messages at any time by replying STOP to any message you receive from us. You may also reply QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. You will receive a single confirmation message. We will honor your opt-out request within 10 business days.
- Help: For help with text messaging, reply HELP to any message, or contact us at (401) 536-7982 or info@bestbuddydogtraining.com.
- Consent is not required: Consent to receive text messages is not a condition of purchasing any goods or services from Best Buddy Dog Training. You may enroll in our training programs without opting in to SMS.
- Supported carriers: Our SMS Program is available on most major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and US Cellular. Carriers are not liable for delayed or undelivered messages.
SMS Data Sharing and Privacy
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We retain records of your SMS opt-in consent, including the date, time, and method of consent, for a minimum of four (4) years in accordance with the TCPA statute of limitations.
Securing Your Data
We take the security of your personal information seriously. We implement reasonable technical and organizational measures to protect your data, including:
- Encrypted password storage using industry-standard hashing
- HTTPS encryption for all data transmitted between your browser and our servers
- Secure session management with automatic timeouts
- Access controls limiting who can view client information
Payment transactions are processed securely through PayPal. We do not store your credit card information on our servers.
Cookies
Our website uses cookies to maintain your login session and remember your preferences. These are essential cookies required for the website to function properly. We do not use advertising or tracking cookies from third parties.
Third-Party Services
We use the following third-party services in the operation of our website and business:
- PayPal: For secure payment processing. PayPal's privacy policy is available at paypal.com/privacy.
- Telnyx: For sending and receiving SMS text messages. Telnyx's privacy policy is available at telnyx.com/privacy-policy.
- YouTube: For embedded training videos. YouTube's privacy policy is available at policies.google.com/privacy.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to any legal retention requirements)
- Opt out of SMS text messages at any time by replying STOP to any message
- Close your account by contacting us
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. If material changes are made to the SMS/Text Messaging section, we will notify active SMS subscribers via text message. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Best Buddy Dog Training
Shawn Hines, Owner
152 Edgehill Road Warwick, RI 02889
Phone: (401) 536-7982
Email: info@bestbuddydogtraining.com